Like any professional business, to be the best you’ve got to learn from the best. Take commercial cleaning for instance; lots of people may very well know how to service the account with a mop, broom and dustpan, but is that really the best solution for the customer? It’s not the customer’s responsibility to know what equipment and chemicals to use, it’s the commercial cleaners. Prove to them that you’re the expert and provide the customer value in how you clean and how you keep costs down. That’s true customer service.

So how does a customer know when they are receiving good value out of their janitorial services? The perception of good service is easy to see, either the facility is visually clean at first glance or it’s not. But value is in the unseen. It’s saving the customer money by using state-of-the-art equipment. It’s communicating issues or concerns. It’s knowing how to clean correctly and efficiently, killing germs and helping to keep employees healthy.

Chemicals play a major role in providing good service. You can spray all sorts of chemicals all over the counter and windows and wipe it down with a rag, but that only increases the amount of time it takes to clean and increases product usage. Whereas commercial cleaners who use microfiber towels clean more efficiently and use less chemical, which saves the customer money and the cleaning crew time. Microfiber towels are magnets for dirt and dust, experts will have a full arsenal of microfiber towels and mops on their cleaning carts.

Another way to prove value to your customer is by taking care of your equipment. When janitorial service companies take great care of their equipment, the equipment runs efficiently and does not need to be replaced as often. Again, this saves the customer money by reducing the amount of time needed to clean. A vacuum that has properly working filters simply works more efficiently. From common, every day equipment like vacuums to large floor equipment that’s used periodically to make hard floor surfaces shine, equipment that’s in great condition is the sure sign of someone that know their business and is taking good care of yours.